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Help and guidance

Guidance on using researchfish

A short introductory video is available on the researchfish website. More videos are available on a dedicated YouTube channel, and on Vimeo. Help and guidance is provided throughout the system (see the blue “?” symbol throughout). They also have a list of FAQs you can access.

Researchfish Ltd host regular webinars for both PIs and ROs, where they can learn how to use the system, or look in more detail at particular areas of functionality. New users are encouraged to sign up for these free short sessions, and you can also use their knowledgebase for additional support on their website

You will also find more recommendations to help you use the system on our About researchfish page.

Guidance on RCUK research outcome reporting

If you have any queries relating to RCUK research outcome reporting requirements or your award(s) on researchfish please see the FAQs (excludes Studentships)

A set of Frequently Asked Questions (FAQs)  for Studentship Outcomes is available, which includes three sections, providing information for Students, supervisors and training managers (including training programme directors and administrators)

Support Contacts

If you have logging in or other technical issues associated with the researchfish system, please contact researchfish themselves via email at support@researchfish.com. There is also an online Help Centre available from within the system, with context sensitive enquiry functionality, an interactive help tool and Live Chat available from 9 am to 5 pm, Monday–Friday (UK time).

For non- technical enquiries you can also contact the RCUK Research Outcomes Support Team via email at researchoutcomes@rcuk.ac.uk or by telephone on 0800 2922 478, 8:30am to 4:30pm, Monday-Friday (excluding Bank Holidays).


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